24/7 NOC Hotline +1-800-NOC-4488 · Status Page status.finisar-optics.com EN / 中文 / Español / Português
Contact Finisar

Reach the optical engineering, NOC, and carrier support teams

Use the regional contacts below when you need link budget review, module compatibility guidance, field escalation, or carrier onboarding coordination.

Global NOC

24/7 optical incident intake for registered carrier and ISP accounts.

+1-800-NOC-4488[email protected]SLA response ≤15 min · Ashburn IAD1

Regional Field Engineering

Splice closure review, OTDR trace questions, and outside plant restoration support.

+49-69-5077-2400[email protected]Frankfurt FRA1 · CET business hours

Carrier Partner Hotline

DWDM route planning, optical BoM review, and sample logistics for APAC builds.

+65-3158-9200[email protected]Singapore SIN1 · SLA response ≤30 min
Engineering request

Send the facts your network team already has.

Finisar replies best when you include required throughput, route length, connector preference, platform notes, existing protocol, and compliance region. Attach the field assumptions in the message and we will guide the next step.

Optical support office

An RF/Optical engineer will reply within 1 business day with reach budget guidance and sample S-parameters where applicable.